Problems with sales people
I am trying to purchase new PRI line with DIDs (possibility to have multiple phone numbers on a few phone lines). I want to have unlimited (flat fee) long distance and I can’t get straight answer from the sales person from TelePacific if it is possible.Here is how it went:
My question was if we can use flat fee long distance.
Answer:
You can have unlimited long distance on as many lines as you want as long as you configure your phone system to use those lines for out bound only. I understand where you’re going with this idea, just make sure your phone system can handle this programming. Email backup service is free of charge with our service
OK. I think anyone would be able assume that it is really possible from the above answer, right? The contract came in and it didn’t have anything mentioned about long distance. I talk to the sales person on the phone and he assured me it is possible. I asked why it is not in the contract. He said, because they don’t put it in contracts and they never had any problems while working for other clients etc… Well, I wrote it by hand on the contract: Subject to flat fee long distance.
Here is what I got back:
I think we’re talking oranges and apples on our pricing. The $25 unlimited per line is only available on our Flex T1 Line Bundle and with the application you’re setting up long term this would be more expensive vs. than a Trunk Bundle.
OK. But why he said in previous email it is possible? The contract was already in my hands. I didn’t change anything and to be honest I have no idea what is the difference between FLEX or Trunk bundle. Does anyone can shred the light on this? Please email me at info@eastbiz.com
Also I cannot find any sites showing prices for T1 or PRI. Isn’t this total waste of time not to show prices and always have sales people do the pricing?
