The biggest enemy for small business - time wasters
One of the reason why many companies are not making good profit is that they don’t get rid off difficult clients. Every hour of your time you can save now or in the future is priceless. Difficult clients take your time now, but will take even more time in the future. It is better to get rid off difficult clients very early in the process. Sounds crazy? No, that’s a good business advice.
I would always try to solve the problem. But some people will never stop to complain. They will never be sastisfied. They just take your time and you cannot focus on clients who are bringing majority of your business while being happy with your services. So if you see situation like that it is better to stop working with them and send them to your competition.
